Posted 8 hours ago
Wed 04 Mar, 2026 11:03 AM
This is a great opportunity to work with a range of stakeholders, develop a range of competencies and skills relating to time management and organisation, communication and IT (especially relating to MS Excel, Forms, Teams). The team also love an office sweet treat, so be prepared for plenty of cake!
During the summer months, within the Accommodation Office we have a number of exciting roles available. To help during a very busy period, we require assistance in processing accommodation applications for new and existing students.
In addition, we also establish a call centre in August to help answer the hundreds of calls we receive daily from students excited to start living at the University of Leeds.
Starting dates for the positions vary between July and August and you must be available to work for the full duration of the contract.
All roles will be working in the Accommodation Office on campus and unfortunately cannot be offered on a working from home basis.
Interested applicants must be:
- Computer literate
- Have experience of working in a busy work environment
- Be able to organise and prioritise their workload
- Have excellent communication skills
- Work well under pressure
- Present information clearly and legibly
Full training will be provided for each position.
The rate of pay is £12.86 per hour and you will earn approximately 1 hour holiday pay for every 6.5 hours worked, which will be paid to you at the end of the contract.
The closing date for applying is 12 noon on Wednesday 18 March 2026.
Shortlisted candidates will be contacted by Friday 20 March 2026, and interviews will take place w/c 23 March 2026.
We regret that we are unable to accept applications from Postgraduate Masters students as your course is full-time lasting 52 weeks (this is University policy) or from students whose courses start before 21 September 2026.
Application process
Interested candidates are required to submit a separate application form for each post applied for. Please note that CVs and cover letters will not be accepted.
- Download the University of Leeds job application form and complete as necessary.
- Please ensure you include the relevant ref number for the position you are applying for.
It is important that when completing the application form, you address the criteria outlined in the below person specification by providing relevant examples; examples beyond your academic course requirements are encouraged.
Return completed application forms by 12 noon Wednesday 18 March 2026 by emailing to summerletting@leeds.ac.uk.
To explore the post further or for any queries you may have please contact Lisa Waite-Wright or Tim Brear, Accommodation Office Supervisors.
Email address: summerletting@leeds.ac.uk
Person specification (for all posts)
- Experience of providing excellent customer service.
- Strong communications skills.
- Experience of using Microsoft Word, Excel, Teams and Outlook.
- Ability to work under pressure and as part of a team.
- Ability to deal sympathetically with customers.
- Ability to plan and prioritise own work.
-
Experience of working in an office environment.
- Experience or knowledge of University accommodation.
-
Experience of using other software packages.
Job specifications
Monday 29 June to Sunday 20 September 2026
- In addition to basic administrative duties, you will be required to use Microsoft Word, Excel, Outlook, Teams and our in-house software StarRez.
- You will deal with enquiries from University of Leeds students and students from other institutions wishing to stay in our. accommodation as well as liaise with students wishing to arrive early.
- You will be required to allocate accommodation and process bookings, arrange out of hours key collections. You will deal with enquiries from new University of Leeds international postgraduate students, mainly via email and telephone.
- You will assist members of the Accommodation Office to allocate accommodation and process bookings. You will be required to maintain up to date records and entries in StarRez.
- You will be required to be confident on the phone especially when dealing with international callers for whom English is not their first language.
- You will liaise closely with other University staff, primarily those who work within Residences. You will deal with all aspects of invoicing including deductions for damage/missing items and late payment fees and maintain up to date records and computer entries for several sites or halls of residence.
- During quieter periods, you will assist other members of the accommodation team.
- You will liaise closely with other University staff, primarily those who work within Residences.
Your working hours will be 35 hours per week. 5 days out of 7 each week. The majority of shifts will be Monday to Friday, but occasional weekend working will be required. Hours of work are between 8am - 6pm.
- 60 minute unpaid lunch break is included.
- You will be required to work on either a Saturday or a Sunday during both of our intake weekends: Saturday 12 & Sunday 13 September, and Saturday 19 & Sunday 20 September.
Friday 7 August to Sunday 20 September 2026
- You will be required to use Microsoft Word, Excel, Outlook, Teams and our in-house software StarRez.
- You will be required to answer phone calls and respond to emails from current and new students as well as parents, family members or other stakeholders.
- You will be required to assist Accommodation Assistants to process applications and any other duties that may be required.
- You must be confident on the phone with the ability to communicate in a clear and sympathetic manner when required.
Your working hours will be 35 hours per week. 5 days out of 7 each week. The majority of shifts will be Monday to Friday, but occasional weekend working will be required. Hours of work are between 8am - 6pm.
- 60 minute unpaid lunch break is included.
-
You will be required to work on either a Saturday or a Sunday during both of our intake weekends: Saturday 12 & Sunday 13 September, and Saturday 19 & Sunday 20 September.
Right to work
By submitting an application form you are confirming that you have the correct right to work status and visa documentation to fulfil the requirements for the post.
It is your responsibility to provide the required documentation to demonstrate eligibility to hold the post.
