How to make a comment or complaint
Posted 3 months ago
Wed 06 May, 2026 12:05 PM
The easiest way to send us any suggestion, feedback or complaint is via our Accommodation Portal. Once logged into the Accommodation Portal, you can access the Help Hub section where you will find the Feedback and Suggestions form.
If you want to make a complaint, please first raise the matter with staff near where the problem occurred - for example at your residence office. If this proves unsatisfactory, please complete the form via the Help Hub on the Accommodation Portal. We will process comments and complaints in accordance with our Customer Service promise. You can also use this form to suggest or provide feedback on building and fire safety as well as any works that are taking place at your residence.
We will send you an acknowledgement of any complaint within two working days. We will also tell you who will be looking into your complaint. We will use all comments received to help us make better use of resources, develop good practice and improve our products and services.
Please note, you will need your accommodation portal log in details to access the Help Hub. If you are wanting to submit a comment or complaint on behalf of someone or if you don’t have a log in, please email rcsenquiries@adm.leeds.ac.uk with your details. Apart from in extraordinary circumstances, we will ask for the written consent of the student concerned before responding to a third-party comment or complaint on their behalf.
Students who would like independent advice or support at any stage of the process can contact Leeds University Union, who can offer confidential guidance.
For more information about our complaints procedure please contact rcsenquiries@adm.leeds.ac.uk.
